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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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John Padilla

October 9, 2026

5 out of 5 rating by John Padilla
"Working with John Grettler was such a positive experience. He made the process super easy and answered questions before I could even ask. I would highly recommend him and the entire team for your insurance needs."
We responded:
"Thank you for taking the time to share your experience with John and our office! We look forward to working with you :) "
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Amber Puentes

September 18, 2026

5 out of 5 rating by Amber Puentes
"I absolutely despise dealing with insurance in all forms. After calling around to multiple carriers for car insurance for my 18 year old daughter, we not only found the best rate possible with State Farm, but we found the best rate for both of our vehicles, too. after asking John a million questions and him patiently answering every single one, we easily swapped from Progressive to State Farm. I never thought I'd leave Progressive as I've been with them for 13+ years, but John spent quite a bit of time on the phone with me finding the best rates possible while offering full coverage (and protection) for us and our daughter as she's a brand new driver."
We responded:
"Hi Amber! Thank you so much for the review. We try our very best to make insurance a little less painful to deal with, so your kind words mean a lot! John is great at what he does and we look forward to being your new insurance team! "
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Taeshat Thomas

September 17, 2026

5 out of 5 rating by Taeshat Thomas
"Very friendly and welcoming staff☺️
I will definitely be staying with state farm for a very long time!"
We responded:
"Thank you so much for the review! We look forward to continue working with you! "
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Josh Gomez

August 28, 2026

5 out of 5 rating by Josh Gomez
"Super helpful and very friendly. Super efficient with taking care of what I needed"
We responded:
"Thank you for the review!"
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Elena

August 18, 2026

5 out of 5 rating by Elena
"They really live up to their slogan “Like a good neighbor, State Farm is there” Everyone I have dealt with have always been friendly and accommodating to my needs."
We responded:
"Thank you so much for the kind review! "
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Daniel

July 8, 2026

5 out of 5 rating by Daniel
"Great customer service! I have nothing to say but, good things about this insurance Co. Steven Garza, State Farm."
We responded:
"Thank you so much for the kind words! We appreciate your trust in letting us be your insurance team. "
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adrian gonzalez

July 3, 2026

5 out of 5 rating by adrian gonzalez
"Adriana took GREAT care of us through out the whole process of filing a car insurance claim. As well making sure to get the best home insurance coverage for our family as well. Definitely recommend anyone looking for any type of insurance to get with her!"
We responded:
"Thank you so much for the review! We are glad to hear that you had a great claim experience and that our team took care of you! Let us know if there’s anything else we can do for you. "
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Jesse Vogel

June 2, 2026

5 out of 5 rating by Jesse Vogel
"Steve and his staff are great to work with! When opening my small business Steve helped me figure out the best options for coverage. Along the way he supported me through referrals and work of his own. Thank you guys!"
We responded:
"Much appreciated Jesse! Wishing you and your family all the best! "
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Theresa Garza

May 28, 2026

5 out of 5 rating by Theresa Garza
"John explained everything thoroughly and timely. He offered information about the changes between my current policy and State Farm’s. I am very pleased with their customer service."
We responded:
"Thank you so much for the kind words! John is very good at what he does and enjoys helping families find the right coverage. Thank you for allowing us to be your new insurance team! "
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adrian puentes

May 26, 2026

5 out of 5 rating by adrian puentes
"John was a huge help with navigating what I needed and was super patient with everything I had going on. I'm a huge fan of this location and look forward to doing business in the future with them."
We responded:
"Thanks for the review! We look forward to being your new insurance team, and thank you for giving us a shot. "
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Brent Johnson

May 22, 2026

5 out of 5 rating by Brent Johnson
"I can’t say enough great things about Steven and his team.

After hitting a raccoon on Highway 83 heading toward Abilene, my vehicle ended up with far more than cosmetic damage. From the moment I called, Steven’s office stepped in immediately. They connected me with claims, walked me through the entire process, and made a stressful situation feel manageable.

When an issue came up during the process, Steven personally got involved, made the necessary calls, and helped coordinate everything to get my vehicle taken care of quickly. They also helped arrange a rental car and kept the entire experience smooth from start to finish.

I trust Steven and his team enough to have my business, personal, and auto insurance with them. If you want an insurance agent who genuinely advocates for you and takes care of people when it matters most, this is the team to call."
We responded:
"Thanks for the review! Claims are never fun, but I’m glad we were able to help you get back on the right track. Thanks for trusting us as your insurance team! "
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Flora Saldivar

May 5, 2026

5 out of 5 rating by Flora Saldivar
"Adriana and Michelle with Steve Garza / State farm have always been so friendly and helpful thank you for all your help the past 3 years"
We responded:
"Thank you so much for the review! Michelle and Adriana are great at what they do for our customers!"
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Lana Scott

May 3, 2026

4 out of 5 rating by Lana Scott
"We had a great experience working with this insurance company during a roof replacement. The process was smooth, communication was clear, and everything was handled efficiently from start to finish. It made what could have been a stressful situation feel easy and well-managed. We truly appreciate their professionalism and support!"
We responded:
"Thank you for the review! We are glad to hear that you had a great experience with our team. "
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Luke Smith

April 17, 2026

5 out of 5 rating by Luke Smith
"Michelle was so sweet patient and kind. Will definitely be coming back to her for all my insurance questions and needs."
We responded:
"Thank you for the review, Luke! Michelle is great to work with. "
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Joe Webb

April 14, 2026

5 out of 5 rating by Joe Webb
"The staff is very professional and knowledgeable of products offered."
We responded:
"Thank you Mr. Webb! We greatly appreciate the review and kind words. "
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ashley MENDOZA

April 2, 2026

5 out of 5 rating by ashley MENDOZA
"Adriana works quick, communicates well and you can tell she has your best interest! I highly recommend doing business with her"
We responded:
"Thank you so much for the review! Our customers love working with Adriana! "
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Harold Rivera

March 26, 2026

5 out of 5 rating by Harold Rivera
"Michelle is the best , she did an impressive customer service to me."
We responded:
"Thank you so much for the review! Michelle is great and our customers love working with her."
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Marissa Chapa

March 13, 2026

5 out of 5 rating by Marissa Chapa
"John assisted me with setting up insurance through State Farm, he was very helpful and polite. He made the transition a smooth process, I appreciated the assistance I received."
We responded:
"Thank you so much for the review! I’m glad to hear you had a great experience with John. He’s great at what he does. We look forward to being your insurance team! "
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Emily Blalock

February 17, 2026

5 out of 5 rating by Emily Blalock
"Michelle was amazing gave me a renters quote in less then 15 mins. She help me get the best trailer insurance. She helped me understand everything in the renters insurance. She even said to give her a call when we get our car to help get us bundle the house and car together. She was amazing and I will be recommending her to anyone who needs any kinda of insurance.

Thank you Michelle."
We responded:
"Thank you for the review! Michelle is great at what she does. We look forward to being your insurance team! "
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Seth May

February 4, 2026

4 out of 5 rating by Seth May
"Pretty decent vehicle insurance, especially good drivers can save some money here"
We responded:
"Thanks for the review, Seth!"
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Nancy Watts

February 3, 2026

5 out of 5 rating by Nancy Watts
"My family has used State Farm for many years. I went away for a while, but came back to total professionalism and un invasive questions about gender that have nothing to do with my car insurance coverage."
We responded:
"We appreciate the kind words, Nancy! We are super happy to have you back with State Farm."
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Shreeram Lom

February 3, 2026

5 out of 5 rating by Shreeram Lom
"Excellent Service. Very prompt responses."
We responded:
"Thank you so much for the review! It means a lot!"
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Christine Johnson

January 19, 2026

5 out of 5 rating by Christine Johnson
"I spoke with Michelle and she was so kind and helpful. She explained in terms I could understand the questions I had about my policy."
We responded:
"Thank you for taking the time to leave a review!"
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Cecilia Martinez

January 9, 2026

5 out of 5 rating by Cecilia Martinez
"I have had my policy with this office for several years now and the office staff is always so friendly and helpful when I call and have questions. Adriana in particular is the one I speak to regularly and she is always happy to help and patient. I felt like I need to emphasize this because nowadays quality customer service is hard to find!"
We responded:
"Thank you so much for the review! Many of our customers enjoy working with Adriana, and she brings tremendous value to our team. Thank you for the kind words and let us know if you need anything! "
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Miguel Cadena

January 5, 2026

5 out of 5 rating by Miguel Cadena
"Friendly family people and happy to help with any and all questions. Thank you and great job team."
We responded:
"Thank you for the review, Miguel. We appreciate you trusting us as your insurance team. Let us know if you need anything! "